Privacy Policy

Introduction

Guide Infinity Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website guide-infinity.com, use our services, or interact with us in any way.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Cottage location, property details, system preferences
• Technical Information: IP address, browser type, device information, operating system
• Service Information: Service requests, installation details, maintenance records
• Communication Records: Email correspondence, phone calls, chat logs
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Website usage data and analytics
• Pages visited and time spent on site
• Referring websites and search terms
• Device and browser characteristics
• Geographic location (general region)

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing cottage automation services and technical support
• Installing, maintaining, and monitoring smart cottage systems
• Processing service requests and scheduling appointments
• Managing customer accounts and service records

Communication

• Responding to inquiries and providing customer support
• Sending service updates, maintenance reminders, and safety alerts
• Delivering newsletters and promotional content (with consent)
• Conducting customer satisfaction surveys

Business Operations

• Processing payments and managing billing
• Improving our services and developing new features
• Conducting market research and analytics
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Cloud hosting and data storage
• Email marketing and communication platforms
• Analytics and website optimization
• Technical support and system maintenance

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmissions
• Secure data centers with redundant backups
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Firewall protection and intrusion detection systems

Administrative Safeguards

• Employee training on privacy and security practices
• Confidentiality agreements and access restrictions
• Regular review and update of security policies
• Incident response and breach notification procedures

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. Our cookie policy includes:

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand website usage and improve our services (with your consent).

Marketing Cookies

Enable personalized content and advertising (with your consent).

You can manage cookie preferences through our cookie consent banner or your browser settings. For detailed information, please see our Cookie Policy.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access Rights

• Request access to your personal information we hold
• Receive a copy of your data in a portable format
• Understand how your information is being used

Correction Rights

• Request correction of inaccurate or incomplete information
• Update your contact and preference information

Withdrawal Rights

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of your personal information (subject to legal requirements)

Complaint Rights

• File complaints about our privacy practices
• Contact the Privacy Commissioner of Canada if unsatisfied

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer Records: 7 years after service termination (for warranty and legal purposes)
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months maximum
• Support Records: 3 years for quality assurance and improvement
• Financial Records: 7 years as required by Canadian tax laws

International Transfers

Your personal information may be processed and stored outside of Canada by our service providers. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Contractual data protection clauses
• Adequacy decisions by the Privacy Commissioner
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain new consent where required by law

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us: